Steven Jones

Steven Jones is an experienced professional in service platform management and customer support operations. Currently serving as the Head of Service Platforms at Post Office Ltd since May 2023, Steven leads the strategic transformation of ServiceNow and Microsoft Dynamics 365 platforms with a focus on IT Service Management, Risk, Security, HR, and Business Support Operations while managing an annual budget of £5-7M. Prior to this, Steven held various leadership roles at Walgreens Boots Alliance from March 2015 to May 2023, including Manager of the Boots Customer Support Center, where oversight of digital contact center operations involved managing a £12M budget and driving IT modernization initiatives. Steven's earlier career includes multiple roles at Boots UK and Capita, where responsibilities ranged from HR technology implementation to project management. Steven holds an HND in IT from De Montfort University.