Postal Regulatory Commission
Michael "Mick” McGuire, UXC, FCX-I, currently serves as a Communications and Customer Experience Analyst at the Postal Regulatory Commission, where responsibilities include acting as the chief liaison among postal stakeholders and enhancing digital offerings through UX strategies. Previous experience includes roles as a Customer Experience Specialist at Qu, where technical support initiatives were developed, and as a Copywriter at Powerhaus Consultants, focusing on content creation for media engagement. Additional roles encompass managing wine tastings at Delegat Limited, performing as an actor and voiceover talent, and serving as General Manager at Veritas Wine Bar, where digital marketing strategies were implemented to boost sales and customer engagement. McGuire holds a Bachelor’s degree in Broadcast Journalism from Emerson College.
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Postal Regulatory Commission
The Commission is an independent agency that has exercised regulatory oversight over the Postal Service since its creation by the Postal Reorganization Act of 1970. Initially, that oversight consisted primarily of conducting public, on-the-record hearings concerning proposed rate, mail classification or major service changes, and recommending decisions for action by the postal Governors. The Postal Accountability and Enhancement Act (PAEA) enacted on December 20, 2006, requires the Commission to develop and maintain regulations for a modern system of rate regulation, consult with the Postal Service on delivery service standards and performance measures, consult with the Department of State on international postal policies, prevent cross-subsidization or other anticompetitive postal practices, promote transparency and accountability, and adjudicate complaints. The law also assigns new and continuing oversight responsibilities to the PRC, including annual determinations of Postal Service compliance with applicable laws, development of accounting practices and procedures for the Postal Service, review of the Universal Service requirement, and assurance of transparency through periodic reports. New enforcement tools include subpoena power, authority to direct the Postal Service to adjust rates and to take other remedial actions, and levying fines in cases of deliberate noncompliance with applicable postal laws.