Kseniia Merkulova

Kseniia Merkulova is an experienced professional in customer success and support, currently serving as the Customer Success Team Lead at Poster POS since June 2015, where management of a team of six customer success managers focuses on enhancing customer satisfaction and retention. Prior to this role, Kseniia held various positions at PrivatBank from February 2013 to May 2015, including Customer Support Team Lead, Customer Support Manager, and Call Center Operator. Kseniia holds a Bachelor's degree in Accounting and Finance from NMetAU, earned between 2013 and 2018.