Elia Moro is a Product Owner at PostFinance since March 2024, leading a nine-member team focused on Service Optimization & Research. With experience as a Delivery Team Lead (Scrum Master), Elia has guided the team in enhancing online experiences across digital touchpoints. In parallel, as a freelancer, Elia specializes in Digital Customer Journeys and Conversion Optimization, helping businesses elevate their digital experiences. Previously held positions include Online Experience Manager at Swisscom, where responsibilities encompassed user journey optimization and digital sales growth, and multiple roles at Die Mobiliar, including Product Owner for Conversion Optimization and SEO Specialist. Educational background includes a Bachelor of Science in Business Administration, Communication & Marketing from Lucerne University of Applied Sciences and Arts and a Mediamatiker diploma.
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