PostNL
Maartje van Zon is a seasoned professional specializing in service design and product management, currently serving as a Senior Service Designer at PostNL since June 2021, where responsibilities include gathering customer insights and prototyping new features. Previously, Maartje worked as a Service Designer at Essense - Service Design, optimizing customer experiences for clients such as Decathlon and Schiphol. Maartje's career also includes roles as Product Owner at Relive, where a sports app was launched, and contributions to various projects at esteemed organizations like Delft University of Technology and KLM Royal Dutch Airlines. Maartje holds a Master of Science in Integrated Product Design from Delft University, complemented by a research visit to Keio University.
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PostNL
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PostNL N.V. is the provider of postal and parcel services in the Netherlands. The Company operates through three segments: Mail in the Netherlands, Parcels and International, and PostNL Other. The Company's geographical segments include The Netherlands, Germany, Italy, Rest of Europe, Europe and Rest of the World. The Company delivers approximately 550, 000 parcels and nine million letters a day throughout the Netherlands. It offers services through a combination of smart networks, digital applications and the communication channels. Each day it delivers over 1.1 million items to approximately 200 countries. In addition to its global delivery services, the Company operates mail and parcel distribution network in the Benelux (Belgium, Netherlands and Luxembourg) region. In Germany, it operates under the Postcon brand and in Italy under the name of Nexive. The Company, through Spring Global Delivery Solutions, provides mail, parcel and return solutions to businesses around the world.