Nicole Brouwer

Nicole Brouwer is an experienced Manager in Consumer Experience at PostNL since June 2018, where responsibilities include overseeing customer satisfaction and optimizing the e-commerce returns journey. Previous roles include customer journey specialist positions at C.Journey and Innoboost, focusing on improving customer experiences for clients like Bosch Smart Home and Philips. Earlier experience encompasses campaign management at Buzzer and account management at Brandwriters, along with project management roles at Youngworks. Nicole holds a Master’s degree in Communication Science and a Bachelor’s degree in Educational Sciences from the University of Amsterdam, alongside additional training in industrial design and word of mouth marketing.