Wouter van der Drift - Ccxp

Wouter Van Der Drift, CCXP, is a seasoned professional in customer experience management with extensive expertise in strategy development and transformation. Currently serving as Manager CX Strategy and Program Manager CX Transformation at PostNL since August 2022, Wouter oversees the organization-wide customer experience strategy and transformation program. Prior experience includes roles as Lead CX Consultant at Essense, where responsibilities involved CX strategy design and project management, and Lead Customer Experience BtB at Vattenfall, focusing on customer experience management in the B2B sector. A strong background in market research was established while working at Nuon and Vattenfall, contributing to various customer experience initiatives across multiple roles. Wouter holds multiple degrees, including a master's in Marketing Management and Strategic Management from Rotterdam School of Management, Erasmus University, and a postdoc in Customer Experience and Multi-Channel Management from Beeckestijn Business School.