Theron Webb is a seasoned people leader and project manager with over 15 years of experience in SaaS software companies, focusing on support and customer success leadership. Currently serving as a Senior Contact Center Manager at Powell's Books, Theron has previously held roles such as Director of Customer Support and Director of Modernization at Cayuse LLC, where they led teams through significant growth and technology upgrades. Theron is skilled in various CRM and ticketing systems, particularly Zendesk, and is recognized for their ability to handle complex client implementations while fostering team empowerment through mentorship and feedback. Theron is pursuing a degree in Psychology at California Polytechnic State University-San Luis Obispo.
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