James Mbugua Maina

James Mbugua Maina has a diverse work experience spanning multiple companies. James started their career in 2013 at I&M Bank Ltd, where they served as a Branch Operations Officer for three years. In 2017, they joined Sanlam as a Premium Administration Officer for a year. Since 2018, they have been employed at PowerGen Renewable Energy, initially as a Customer Engagement Associate and later promoted to Senior Customer Engagement Associate, where they currently work.

James Mbugua Maina's education history includes a Master of Business Administration (MBA) from the University of the People, which they pursued from 2021 to 2023. Prior to that, they obtained a Bachelor's degree in Mathematics and Statistics from Egerton University, where they studied from 2008 to 2012. In 2018 and 2019, James earned a Professional Certificate in Financial Modeling & Valuation from Corporate Finance Institute® (CFI).

In addition to their formal education, James has also obtained several certifications. James completed the "Excel Skills for Data Analytics and Visualization" course on Coursera in July 2022. In August 2021, they acquired certifications in "Become a Customer Service Manager," "Building Customer Loyalty," "Leading a Customer-Centric Culture," "Managing Customer Expectations for Managers," "Quality Standards in Customer Service," "Using Customer Surveys to Improve Service," "Winning Back a Lost Customer," and "Customer Service Foundations" from LinkedIn. James also obtained certifications in "Managing a Customer Contact Center" and "Managing a Customer Service Team" from LinkedIn in July 2021.

James further expanded their skills by completing various courses and certifications. In September 2020, they obtained a certification in "Excel Fundamentals for Data Analysis" from Coursera. In February 2020, they completed "Databases and SQL for Data Science" and "Problem Solving with Excel" courses on Coursera. In January 2020, they earned certifications in "Customer Engagement - Communication & Personality Dynamics" and "Customer Engagement - Problem Solving and Process Controls" from Coursera as well as the "IBM New Collar: Customer Engagement Specialist" certification. Additionally, James completed the "Analyzing and Visualizing Data with Power BI" course offered by Microsoft in December 2019. In the same month, they also obtained the "Data Visualization With Advanced Excel" certification from PwC. Finally, in December 2019, they completed the "Excel Skills for Business Specialization" from Macquarie University.

Overall, James Mbugua Maina has a diverse educational background, including degrees in business administration and mathematics, along with various certifications related to customer service, data analysis, and computer applications like Excel and Power BI.