Colin B.

Colin B. is a Technical Support Manager at Powerhouse Dynamics. Colin oversees the training program for new Customer Service Representatives and collaborates with the Tier 1 team to manage customer escalations effectively. Colin also provides expert assistance to HVAC technicians, electricians, and installation teams to optimize resolution processes. In addition, Colin drives initiatives to bridge support gaps, reduce Average Handle Time, and enhance operational efficiency. Prior to their current role, Colin has held positions in desktop support, customer support, private tutoring, and restaurant management. Colin holds an Associate of Arts degree in General Studies from Cuyahoga Community College.