Paul Brook

Paul Brook is the Chief Customer Officer at PowerSchool, overseeing PowerSchool’s Professional Services and Customer Support teams. Paul is responsible for growing the Services and Support organization’s capabilities and the company’s customer-first culture, placing PowerSchool customers at the forefront of every business decision. Paul brings over two-decades of customer success experience, including developing and managing world-class customer success, services, support, and renewal organizations for SaaS and on-premises software companies. Paul credits customer success, customer satisfaction, and service excellence as a cornerstone of any successful business and believes every conversation should start by putting the customer “in the middle of the room.”

Previously, Paul was the Global Head of Customer Success & Services at HashiCorp, where he served as a member of the Leadership team and led the Customer Success Management, Customer Success Architects, Professional Services, and Customer Enablement organizations. Paul was also the first Chief Customer Officer at Spigit, where he guided major sales and acquisitions, and Vice President at Oracle, leading a Global Customer Support team of over 2,500 employees while responsible for the Global EBusiness, Peoplesoft, JD Edwards, Siebel, and Fusion Support organizations. In his free time, Paul enjoys playing golf and spending time with family.