Irina Kuzembay

Customer Service Technical Support at POWR

Irina Kuzembay has a diverse work experience spanning several industries. In 2013, they worked as an English Language Teacher at A. Baitursynov Magnet School # 139, where they were responsible for classroom management and creating a vibrant teaching atmosphere. In the same year, they also worked as a Translator and Simultaneous Interpreter at Hammer As Technology.

In 2014, Irina joined PPF Страхование жизни (PPF Life Insurance) as a Claims Specialist in the Insurance Administration Department. Irina'srole involved administering incoming claim applications and implementing a call center.

Also in 2014, they briefly worked as an English Language Teacher at D.Snegin Magnet School #30 before transitioning to the role of Exams Assistant at the British Council in 2016. At the British Council, Irina took on various roles such as Exams invigilator and Exams Coordinator. Irina implemented new post-test scanning operations, created a travel arrangement system, and delivered sales presentations for B2B customers.

In 2019, Irina co-founded DiverssetPM, an online course platform. Irina created, implemented, and evaluated a strategic and operational support system for the organization. Irina also received an invitation for the Investment readiness accelerator 2020 in Central ASIA.

Most recently, in 2021, Irina joined POWR as a Customer Support representative.

Irina Kuzembay completed their Bachelor's degree in Foreign Languages: Two Foreign Languages at the Kazakh Ablai Khan University of International Relations and World Languages from 2010 to 2014. Additionally, they have obtained various certifications including Foundations of User Experience (UX) Design and Start the UX Design Process: Empathize, Define, and Ideate from Coursera in August 2022. Irina also holds a life coach certification from The CPD Certification Service obtained in April 2020 and a First Aid certification from the International Federation of Red Cross and Red Crescent Societies - IFRC obtained in February 2020. Irina also obtained a First Aid certification from the Red Crescent Society of Kazakhstan in 2018 and 2016. Furthermore, they hold TOEFL and IELTS certifications obtained in 2017. Lastly, they have a Customer Service certification from the European Insurance Company, but specific details such as the obtained month and year are not provided.

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Timeline

  • Customer Service Technical Support

    April, 2021 - present