Ruth Njoroge

Ruth Njoroge has a diverse work experience spanning several companies. Ruth is currently working as the Head of Customer Experience at PowWater since April 2023. Prior to this, they held the position of Customer Experience Lead at PowWater from May 2022 to April 2023, and Customer Experience Associate from August 2021 to June 2022.

Before joining PowWater, Ruth worked at Jumia Travel, where they served as the JForce and Acquisition Manager from April 2018 to December 2019. In this role, they were responsible for designing and developing processes for offline sales agents, managing and monitoring sales agent data, as well as planning and acquiring new hotels for the Jumia Travel website. Before that, they held the position of Head Quality Analyst EA at Jumia Travel from June 2015 to March 2018. In this role, they determined, negotiated, and agreed on in-house quality procedures, managed and monitored calls, and conducted training and coaching sessions for customer service agents.

Ruth also has experience working at Jumia Group, where they worked as a Senior Customer Service Representative from August 2014 to August 2016. Ruth'sresponsibilities included championing opportunities for improvement, driving customer retention and satisfaction, and identifying opportunities to intervene on behalf of clients. Prior to Jumia Group, they worked at Multichoice Kenya as a Customer Service Representative from February 2010 to July 2014. In this role, they handled customer requests, adhered to data protection policies, and followed escalation processes.

Overall, Ruth Njoroge has a strong background in customer experience and has held various roles with increasing responsibility throughout their career.

Ruth Njoroge's education history is as follows:

Ruth attended Gnosis Learning in the year 2020, where they received a certification. The field of study for this certification is not specified.

In 2012, they participated in a program called HP Expert One, however, no degree or field of study is mentioned for this.

From the years 2003 to 2007, Ruth studied at Strathmore University, where they obtained a Bachelor of Business and Information Technology degree. Ruth achieved Second Class honours in this program.

In addition to their formal education, Ruth has also obtained two additional certifications. In April 2021, they completed a course called "Cold Calling: Overcoming Sales Objections" at LinkedIn. Ruth also completed another course called "Customer Service Foundations" at LinkedIn during the same time period.