Magalie Buchanan

Magalie Buchanan is an experienced training and development consultant currently working at PPI since October 2021. Previously, Magalie served as a trainer at Capital One Canada from July 2014 to February 2020, where responsibilities included designing bilingual training modules, facilitating both internal and external training sessions, and mentoring new employees. Prior experience at Rogers Communications from February 2009 to April 2012 involved similar training design and facilitation duties, along with continuing education for call center agents. Magalie's career began at Fido from 2003 to 2009 as a quality assurance agent, focusing on evaluating and coaching agents.