Maxim Zhiltsov

Business Process Specialist at PPL First

Maxim Zhiltsov began their work experience in 2018 as the VP of Customer Relations for the Boston University Analytics Club. In this role, they were responsible for contacting companies for guest speakers, reaching out to alumni and industry professionals for career advice, and updating club members about job postings in data analytics.

In 2021, Zhiltsov joined Public Partnerships | PPL as a Senior Customer Service Representative. Maxim'sresponsibilities include responding to inbound call inquiries, entering and monitoring support ticket information, and coordinating activities with other project staff. The duration of their employment at Public Partnerships | PPL is not specified.

Maxim Zhiltsov completed their Master's degree in Computer Information Systems from Boston University between 2018 and 2020. Prior to that, from 2014 to 2018, they obtained a Bachelor of Science in Business Administration with a focus on Management Information Systems, also from Boston University. In addition to their academic achievements, Maxim has obtained several certifications including CompTIA IT Fundamentals+ from CompTIA in August 2021 and a Scrum Master Certificate of Proficiency from Scrum.org in May 2018.

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Timeline

  • Business Process Specialist

    August 1, 2023 - present

  • Senior Customer Service Representative

    April, 2021