Kyle Bidwell

Customer Success Operations Manager at PPS Analytics (A Specialty Networks Company)

Kyle Bidwell has a diverse work experience in various industries. Kyle currently serves as an Associate Board Member at LifeAct of Northeast Ohio, an educational non-profit organization focused on suicide prevention and mental health education. Previously, they worked as a Customer Success Operations Manager at PPS Analytics, where they contributed to improving patient care through data-driven insights. Before that, they were an Administrative Manager - Supervising Associate at EY, where they implemented strategic plans and led a team while utilizing Microsoft's Power Platform for reporting. Kyle also gained experience at Cleveland Clinic, holding roles such as Department Supervisor and Department Work Leader & Institute Gatekeeper, where they managed day-to-day operations and oversaw multiple departments. Additionally, they have worked as a Multi Skilled Technician at Memorial Hospital of Gulfport and as a Human Resources Intern at Magnode Corporation.

Kyle Bidwell has a diverse education history. Kyle started their education by obtaining a high school diploma from Bishop Fenwick High School in 2006. Kyle then went on to pursue a Bachelor of Arts degree in Psychology from Miami University, graduating in 2010.

In 2019, Kyle began studying at Hult International Business School, where they partially completed the EY Tech MBA program, achieving a completion rate of 35%. This program focused on technology and business. Kyle continued their education at Miami University in 2020, completing a miniMBA program in Business Administration and Management.

Throughout their educational journey, Kyle has also obtained various certifications. In 2012, they received a certification in Behavioral Interviewing, although the institution is not specified. Kyle has also completed several certifications through EY, including EY My Purpose - Learning in May 2021, EY Innovation - Design thinking - Learning in April 2021, EY Emerging technology - Blockchain - Bronze in July 2020, EY Innovation - Agile- Bronze in May 2020, EY Analytics - Data visualization - Bronze in January 2020, and EY Digital age teaming - Transformational leadership - Bronze in September 2019. Additionally, they completed the Agile Crash Course: Agile Project Management; Agile Delivery from Udemy in April 2020. Recently, in 2023, they obtained certifications in Introduction to Generative AI and Introduction to Large Language Models from Google Cloud Skills Boost as well as Introduction to Responsible AI from the same institution.

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Timeline

  • Customer Success Operations Manager

    July, 2021 - present