Steffen Urban is a Senior Sage X3 Developer at Practical Software Solutions, where they have worked since 2023. Prior to this role, they served as a Technical Consultant in Sage's Expert Services Center of Excellence from 2017 to 2023 and as a CX Readiness Specialist at Sage from 2014 to 2017, advocating for customer needs and liaising between departments. Steffen's extensive experience also includes over a decade in customer support for Sage ERP X3, Sage CRM, and Sage 100, in addition to roles at Mayer GmbH and Keyboard Country. Their career reflects a strong commitment to enhancing customer experiences and technical support.
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