Nicola Brennan

Nicola Brennan is an experienced professional in operational management within the healthcare sector, currently serving as the Contact Centre Manager at Practice Plus Group since July 2024. Prior to this role, Nicola held the position of Head of 111 and CAS Operational Delivery at Totally Plc from July 2023 to June 2024 and served as Integrated Urgent Care Operations Development Manager and Head of Mobilisations at Vocare Group from July 2016 to July 2023. Nicola's earlier experience includes various managerial roles at Northern Doctors Urgent Care Ltd from December 2010 to July 2016. Academically, Nicola holds a BA (Hons) in Primary Education from the University of Sunderland and is currently pursuing an Executive MBA in Senior Leader (Health and Care) at Arden University, expected to complete in February 2025.