Prelude Services
Raekwon Jarnagin is a skilled Technical Support Analyst currently employed at Prelude Services since December 2021, with previous experience as a Level 1 Service Desk Agent at Acclaim Systems. Raekwon has a diverse background in IT and security, having served as an IT Helpdesk Analyst at Footlocker.com/Eastbay and as a Security Officer at Allied Universal. Raekwon's technical expertise includes updating service tickets in ServiceNow, managing E911 accounts, and utilizing PowerShell for Office 365 and Skype services. Raekwon also held various internships in software development and quality assurance, contributing to back-end server work and application testing. In addition to technical roles, Raekwon has experience as an instructor, teaching STEM-focused curriculum to children. Raekwon holds a Bachelor of Science in Computational Biology from Harrisburg University of Science and Technology.