Jami Armes

Jami Armes is an experienced IT professional with a strong background in service desk management and technical support. Currently serving as the Service Desk Manager at The Premier League since September 2017, Jami oversees a team of eight IT and AV technicians, focusing on team performance, training, and recruitment. Notable responsibilities include managing escalations, maintaining the IT Service Portal, and driving process improvements. Previously, Jami held roles such as Service Desk Team Lead and IT Technician, accumulating expertise in various IT support areas, including Active Directory, Office 365 administration, and IT procurement. Jami's career also includes experience at Bates Wells Braithwaite and BuroHappold Engineering, providing IT support for diverse environments and demonstrating a commitment to enhancing service delivery. Educational credentials include an Advanced Apprenticeship from Zenos IT Academy.