Teddy Bontemps

Teddy Bontemps has extensive experience in IT service management, currently serving as Team Manager for the Service Desk at OPEN since March 2016. Responsibilities include team activity monitoring, integration and training of new team members, management of major incident tickets, and communication of team statistics. Previous roles at OPEN include Back Office Technician, where Teddy provided technical support, refined processes, and managed ITSM tools, and Front Office Technician, delivering level 1 support and software installations. Prior experience includes working at Vaugeois Electronique SAS as an Audiovisual Integrator, managing project logistics and team coordination, and a brief internship at SDIS37, providing IT support and system maintenance. Educational qualifications include a certification in IT assistance and a vocational diploma in electronic systems and telecommunications.