AL

Andrés López

Customer Operations Team Lead at Premise

Andrés López has a diverse work experience that spans various industries and roles. Andrés began their career in 2013 as an Office Assistant at the Asociacion Colombiana de Profesores de Inglés. In 2014, they worked as an English Professor at British Alliance, where they taught teenagers and adults and developed teaching tools. Andrés also served as an Academic Coordinator at the London Club Institute, where they designed curricular programs and trained new professors.

From 2014 to 2018, Andrés worked as a Quality Analyst at Sutherland, specializing in Google Cloud Support. Andrés prepared management reports, presented trends to Google, and provided coaching feedback to agents.

In 2018, Andrés moved into a role at Native as a Collector Success Lead. Andrés focused on improving touch-points with collectors and contributed to the company's mission of providing on-demand data collection services. From 2021 to 2022, they worked as an Operations Manager at Native, overseeing data collection contracts and collaborating with the Client Success team.

Currently, Andrés is employed as a Customer Operations Team Lead at Premise, starting in 2022.

Andrés López earned a Licentiate degree in English Language and Literature from Universidad Nacional de Colombia, where they studied from 2010 to 2014. Andrés also obtained additional certifications in Operations Management Foundations and Strategic Thinking from LinkedIn in 2022.

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Previous companies

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Timeline

  • Customer Operations Team Lead

    July, 2022 - present

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