Nurlaila Jamil

Nurlaila Jamil is a seasoned professional with a background in member support and customer service across various industries. Currently serving as Team Lead for Member Support at Prenuvo, Nurlaila supervises and mentors representatives in both Toronto and Vancouver, significantly enhancing departmental service levels through strategic policy implementation. Previous experience includes roles as an Account Executive at CloudKitchens and a Customer Service Executive at Scicom MSC Berhad, where bilingual assistance was provided, achieving high customer satisfaction ratings. Additionally, Nurlaila has held positions in business development and project assistance while earning a Bachelor of Arts in History from The University of British Columbia and completing the International Baccalaureate Diploma Program at Nexus International School.