Ruth Koch

Ruth Koch is an experienced professional in customer service and operations management, currently serving as the Senior Manager of Customer Service at Preply since August 2023, where management of a global team of 150 Customer Support Specialists takes place. Ruth has also worked as an Independent Customer Care Consultant, providing organizations with expert advice on optimizing performance and processes. Previous roles include Quality and Support Head at Domestika, Head of Customer Support at Marfeel, and Operations Manager Customer Experience at letgo, demonstrating a strong track record in enhancing customer support and operational efficiency. With foundational experience at OLX Group and educational credentials from the University of Buenos Aires, Ruth Koch has developed a comprehensive skill set in customer care, team leadership, and process improvement across diverse environments.