Sapna Baalwan

Sapna Baalwan possesses a robust background in customer success and project management, currently holding a position at Presbyterian Healthcare Services since October 2021. With previous experience as a Customer Success Manager at Instrumental Inc. and a managerial role at Citrine Informatics, Sapna has managed high-value accounts, enhancing customer engagement by 35% and establishing best practices for project milestones. Prior consulting roles at HCL Technologies and Capgemini showcased abilities in cross-functional collaboration, project issue resolution, and training new team members. Educational qualifications include a Master's degree in Engineering Management from Northeastern University and a Bachelor of Technology from Dr. B R Ambedkar National Institute of Technology, complemented by further studies at Stanford University.