Cassandra Willis-Abner

Cassandra (Casey) is responsible for leading Press Ganey’s talent management and human resources functions, as well as initiatives aimed at improving the company’s diversity, equity, and inclusion. She also leads development of workforce engagement and equity strategies to help healthcare organizations measure and improve the caregiver experience. She is co-leader of Press Ganey’s Equity Partnership.

Casey’s more than 25 years of experience in healthcare inform her expertise in culture, quality care, patient experience, employee and provider engagement, profitable growth, and value optimization leveraging executive coaching and lean management improvement approaches.