Jean-Christophe Demers has extensive experience in customer experience management, currently serving as Customer Experience Director at Prevost since November 2007, where responsibilities include processing and approving warranty claims, product registration, and managing internal processes related to warranty claims. Prior to this role, Jean-Christophe Demers held various positions at Doral Marine Int'l, including Customer Experience Manager and Customer Service and Order Desk Manager, and at Bombardier Aerospace as a Coordinator for Customer Change Management. Educational qualifications include a degree in Mechanical Engineering Technology from Trois-Rivières, obtained between 1997 and 2001.