Florencia Rios

Lead Customer Experience

Florencia Rios currently serves as the Lead Customer Experience at Prex since February 2022, and previously held various roles at Naranja X from July 2012 to February 2022, including Customer Experience Lead and Analista de Experiencia de Cliente. During tenure at Naranja X, Florencia Rios focused on managing customer experience in telephone support and sales, as well as participating in user experience projects. Furthermore, Florencia Rios gained experience in Human Resources in junior assistant roles related to training development and management. Academically, Florencia Rios is pursuing a degree in Psychology at Universidad Empresarial 'Siglo 21', with prior degrees in Human Resources from Instituto Universitario Aeronáutico and a high school diploma in Humanities and Social Sciences from JESUS MARIA Y JOSE.

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