Richard Feest is a seasoned professional in product management and retail systems, currently serving as Senior Product Manager for Customer Experience at Primark since March 2022. Prior to this role, Richard held several key positions, including Head of Retail Systems at Greene King from May 2016 to March 2022, where responsibilities encompassed overseeing systems for 1,700 pubs, restaurants, and hotels, impacting 38,000 employees. Additionally, Richard was Head of IS Change at Central England Co-operative, leading the development of strategic opportunities in a rapidly evolving solutions marketplace. Richard's earlier experience includes driving IT transformation as Head of I.C.T at Anglia Regional Co-operative and managing business systems for approximately 3,500 end users as Business Systems Manager at Anglia Regional Co-operative Society Limited. Richard began a career in project management at Pearl Assurance, specializing in general insurance and reinsurance. Richard holds a Diploma in Management Studies from the University of Northampton.
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