Garrison Rice

Garrison Rice is a seasoned technical support professional with extensive experience in supervisory and analytical roles across various organizations. Currently serving as Technical Support Supervisor at Prime Care Technologies, Inc. since October 2022, Garrison previously held the position of Information Technology Support Supervisor at thredUP and Senior Help Desk Analyst at Fiserv, where notable contributions included maintaining a cumulative incident average error rate of less than 3%. With a robust background at Retail Data Systems, Garrison effectively led a support team, handled customer escalations, conducted new hire training, and significantly improved support center metrics by managing incident backlog. Garrison's ability to triage incidents and facilitate effective resolutions has consistently enhanced operational efficiency throughout the career.