Jessica Lapalme

Jessica LaPalme, CPXP, is a seasoned professional with extensive experience in patient experience, currently serving as the Corporate Director of Patient Experience at Prime Healthcare since January 2016. LaPalme has successfully deployed comprehensive improvement plans based on statistical data, resulting in significant enhancements in patient satisfaction metrics. Previous roles include Corporate Manager of Coaches and Regional Patient Experience Manager, alongside earlier experience as a Patient Experience Coordinator and Volunteer Coordinator. Notable achievements include improving HCAHPS scores by up to 20% and providing effective staff training. Educational credentials include a Bachelor’s Degree in Biology from the University of Central Florida and an Associate of Arts from Eastern Florida State College.