Porshia Bryant

Porshia Bryant's work experience includes:

- Application Support Engineer at PrimeRevenue since 2022, where they provide technical support and assistance to global Level 1 Customer Support teams, resolves complex customer issues, and collaborates with peers and managers. Porshia also advocates for product improvements and enhancement requests, communicates problem resolution action plans to customers, and escalates critical issues.

- Enterprise Application Specialist at Ceridian from 2021 to 2022, where they worked on enterprise applications and systems.

- Application Specialist at Ceridian from 2015 to 2021, where they specialized in application support and troubleshooting.

- IT Revenue Systems Support Analyst at Aaron's, Inc in 2015, where they provided support for revenue systems and ensured smooth operations.

- Technical Support Analyst and Customer Support Specialist at Aaron's National Support Center from 2013 to 2015, where they provided technical support and customer assistance.

- Customer Support Analyst at Aaron's National Support Center in 2012, where they provided support to customers.

- IT Help Desk Specialist/Intern at Fort Valley State University in 2012, where they gained experience in IT support.

- IT Specialist /Intern at Georgia Lottery Corp. / GTech Corp in 2011, where they were involved in data center operations, network monitoring, disaster recovery, and quality assurance testing. Porshia also contributed to the creation of a webpage for Pre-K Lottery Registration.

Porshia Bryant's education history begins with their Bachelor of Science degree in Computer Information Systems, which they obtained from Fort Valley State University from 2007 to 2012. Following this, they pursued a Master of Science degree in Information Technology/IT Security and Information Assurance from Kennesaw State University between 2015 and 2017.