Princeton TMX
Heather Burleson is a seasoned professional with extensive experience in customer service and management. Currently serving as a Senior Customer Success Specialist at Princeton TMX since December 2021, Burleson previously held the position of Warehouse Manager at Shindigz for a brief period in 2021 and spent over two decades at Triple Crown Services as a Customer Service Supervisor. In this role, Burleson was responsible for overseeing customer service specialists, implementing quality control measures, and managing performance standards. With a Bachelor of Business Administration degree from the Indiana Institute of Technology, Burleson possesses strong leadership abilities, exceptional verbal and written communication skills, and a proven track record of thriving in high-pressure client-service environments.
Princeton TMX
Princeton TMX offers the shipping community a cloud-based transportation management system (TMS) that automates, streamlines and optimizes all modes of transportation. The results are increased efficiency, ease of workflow, and demonstrative lower costs. Over 10,000 North American users manage $7B+ of freight spend through our configurable TMS that is built by freight practitioners with exception management capabilities prominently displayed in the control tower. Our customer base includes many industry leaders in the industrial manufacturing space. Users are eliminating unnecessary phone calls, faxes and email by letting our TMS handle the bulk of the communication and allowing transportation management personnel to focus on more strategic decisions.