Alicia McGowan

Alicia McGowan is an experienced Customer Success Manager with a strong background in account growth, customer retention, and achieving corporate sales targets. Currently at Printfection since July 2021, Alicia previously served as Sr. Customer Success Manager at TeamSnap from September 2016 to July 2021, where responsibilities included conducting product enablement sessions for new customers. Alicia's career at IBM from 2002 to June 2016 encompassed various roles, including Partner Executive in Business Development & ISVs, focusing on recruitment and strategic relationships for managed services and software development, and Partner Executive in EcoSystem Development, managing a portfolio of partners in multiple sectors. Alicia holds a Bachelor of Arts in Psychology from West Virginia University, obtained in 1993.