Marques Burgess

Marques Burgess possesses extensive experience in customer service and operations management, currently serving as the Sr. Director of Call Center Operations at PRISM Vision Group since August 2025. Previous roles include Director of Member Services at Progyny, Inc., and Director of Customer Experience at miR Scientific, LLC, where Marques successfully established a comprehensive Customer Experience department. At URBAN HEALTH PLAN, INC., Marques restructured the Call Center, achieving significant agent growth and high customer satisfaction metrics. Marques also has a background at Stericycle, managing a large call center and developing service expansions, and at New Vitality, overseeing operations that generated substantial yearly revenue. Education is from Rutgers University and Amityville Memorial High School.