Adriana Suárez Robayo

Adriana Suárez Robayo has a diverse work experience spanning from 2009 to the present. Adriana is currently working as a Customer Success Manager at Prismic since December 2022. Prior to that, they worked at SightCall from January 2021 to November 2022 as a Customer Success Manager.

From 2017 to 2019, Adriana held the role of Senior Account Manager at Mention, where they managed a portfolio of international clients and implemented strategies to increase product usage and adoption. Adriana also collaborated with C-level executives and operational teams externally to support their business growth.

At Mention, from 2015 to 2017, Adriana also worked as a Customer Success Manager, assisting clients in the EMEA and LATAM regions with technical issues. Adriana implemented strategies based on data analysis and consumer behavior to up-sell transactional accounts and worked with Marketing and Sales teams to develop strategies for lead generation and reduced churn.

Adriana's work experience includes a role as a Brand Representative at Maquiandes in 2015, where they represented the company at commercial events and built relationships with prospects and customers. Adriana also acted as a liaison between Spanish-speaking prospects/customers and sales executives.

Prior to that, from 2013 to 2015, they worked as a Consultant at several companies, and from 2012 to 2013, they were an EMEA Marketing Communications Project Manager Assistant at GENERAL ELECTRIC HEALTHCARE, where they executed marketing campaigns and created digital content to increase inbound traffic and lead generation.

Earlier in their career, Adriana worked as a Media Analyst at News Imaging Inc (dba GNI) from 2010 to 2011, where they developed media analysis projects and managed databases for clients. Adriana also worked as a Communications Consultant at Pedro Gomez y Cia S.a in 2010, where they implemented marketing communications plans and generated external communications to improve the company's positive perception.

In 2009, Adriana worked as a Commercial Assistant at Transmilenio S.A, where they planned and executed a major international transportation event and established media and commercial contacts through public relations and direct marketing strategies.

Adriana Suárez Robayo completed their Bachelor of Corporate Communications from Pontificia Universidad Javeriana, between 2005 and 2010. Adriana went on to pursue a Master of Science in Marketing at Grenoble Ecole de Management from 2011 to 2013. Additionally, they obtained a degree in Français comme Langue Étrangère et Français Professionnel from Institut Catholique de Paris (Institut de Langue et de Culture Françaises) in 2013-2014.