Johanna Mago

Johanna Mago is an accomplished professional with extensive experience in customer service leadership, primarily in the footwear industry. At Birkenstock Group B.V. & Co. KG from December 2019 to June 2023, Johanna served as Head of Customer Service, overseeing the EMEA Customer Service function with a budget of €400M, achieving a 20% reduction in expenses through strategic process improvements. Previously, Johanna held the position of Customer Service Manager at Birkenstock for the UK and IE Market, successfully reducing service request resolution time by 50% and ensuring 100% on-time delivery. Prior roles include Customer Service Manager at FitFlop, where Johanna led a team and implemented process improvements in logistics and debt collection, and Customer Service Team Leader at VF Corporation. Johanna holds a BA in Business Administration and Management from Hochschule Ostwestfalen-Lippe and a BSc in Logistic Management from SRH Hochschule fuer Logistik und Wirtschaft.