Pro EMS
Dee Shanklin, also known as Donna Dalene, is a seasoned professional in ambulance billing and coding with extensive experience in the healthcare industry. Currently serving as a Certified Ambulance Coder and CACO at Pro EMS since February 2022, Dee focuses on prebilling tasks involving ICD10 codes and patient demographics. Previous roles include EMS Billing Processor and Coder at MCA - EMS Billing, and Billing Specialist at Brewster Ambulance Service, where coding and billing for both emergency and non-emergency ambulance services were key responsibilities. Dee's background also includes managerial and supervisory positions in various organizations, such as overseeing certification exam administration at Ultimate Knowledge and directing billing information technology at Diversified Ambulance Billing. Dee's education includes attendance at Mansfield School of Business and Raton High School.
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Pro EMS
Pro EMS has served the City of Cambridge, Massachusetts since 1969, providing 911 emergency medical services in cooperation with the Cambridge Fire, Police and Emergency Communications Departments. Additionally, we provide emergency medical services to Harvard University and the Massachusetts Institute of Technology. Pro EMS partners with Emerson Hospital to provide advanced life support (ALS) services to the communities of Boxborough, Carlisle, Concord, Lincoln, Maynard, Stowe and Weston, collectively known as the Central Middlesex Emergency Response Association (CMERA), operating under the Emerson Paramedics brand. Primary backup services are provided to the towns of Watertown and Belmont. Pro EMS also works with several related entities. Pro EMS Center for Medics, a CoAEMSP accredited paramedic and EMS training center, Prodigy, a CAPCE accredited online learning management system and Pro EMS Solutions, our EMS reimbursement, technology and administrative services division. We’ve been recognized by numerous state and national organizations for our commitment to excellence. Pro EMS was the first ambulance service in Massachusetts to be accredited by the Commission on Accreditation of Ambulance Services (CAAS) and we are current members of the Academy of International Mobile Healthcare Integration (AIMHI), a national collective of high-performance EMS systems.