Pro EMS has served the City of Cambridge, Massachusetts since 1969, providing 911 emergency medical services in cooperation with the Cambridge Fire, Police and Emergency Communications Departments.

Additionally, we provide emergency medical services to Harvard University and the Massachusetts Institute of Technology. Pro EMS partners with Emerson Hospital to provide advanced life support (ALS) services to the communities of Boxborough, Carlisle, Concord, Lincoln, Maynard, Stowe and Weston, collectively known as the Central Middlesex Emergency Response Association (CMERA), operating under the Emerson Paramedics brand. Primary backup services are provided to the towns of Watertown and Belmont.

Pro EMS also works with several related entities. Pro EMS Center for Medics, a CoAEMSP accredited paramedic and EMS training center, Prodigy, a CAPCE accredited online learning management system and Pro EMS Solutions, our EMS reimbursement, technology and administrative services division.

We’ve been recognized by numerous state and national organizations for our commitment to excellence. Pro EMS was the first ambulance service in Massachusetts to be accredited by the Commission on Accreditation of Ambulance Services (CAAS) and we are current members of the Academy of International Mobile Healthcare Integration (AIMHI), a national collective of high-performance EMS systems.

Education

Government

Health Care

Health Services

Pro EMS

Pro EMS' headquarters in Cambridge, MA, United States

This department oversees customer assistance and project coordination to enhance service delivery.

Support Services

The Emergency Medical Services team at Pro EMS is responsible for providing rapid and skilled medical response to 911 emergencies in the City of Cambridge, Massachusetts. They collaborate closely with Cambridge Fire, Police, and Emergency Communications Departments, as well as Harvard University and MIT, to deliver high-quality pre-hospital care. The team consists of highly trained Emergency Medical Technicians (EMTs) and Paramedics who perform life-saving interventions, advanced life support (ALS), and transportation of patients to medical facilities, ensuring that community health emergencies are managed with excellence and efficiency.

Emergency Medical Services

This department provides urgent medical care and support during emergencies.

Emergency Services

The Coding and Billing team at Pro EMS is responsible for ensuring accurate and efficient processing of medical claims, coding emergency medical services appropriately, and handling reimbursements. This involves meticulous attention to detail in documenting and verifying patient services, working closely with insurance companies, and staying updated on healthcare regulations and billing codes to maximize revenue while ensuring compliance.

Coding and Billing

The Leadership Team at Pro EMS, composed of the CEO, Chief Executive Officer, and Chief Operating Officer, oversees the strategic direction and overall management of the organization. This team ensures that Pro EMS delivers high-quality emergency medical services while maintaining compliance with industry standards. They collaborate with various stakeholders to enhance operational efficiency, foster partnerships, and drive innovation in EMS practices.

Leadership Team

This department manages billing processes and provides administrative support services.

Billing and Administration

This department manages the organization’s technology infrastructure and supports the use of IT resources.

People (2)

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Other teams

Emergency Medical Services

Emergency Services

Coding and Billing

Leadership Team

Billing and Administration

Information Technology