S W is an experienced IT professional with a diverse background in technical support and datacenter operations. Currently serving as a Datacenter Technician at SoftLayer, an IBM Company, since August 2020, S W is responsible for hardware testing, firmware updates, and server builds. Previous roles include IT Relocation Technician at ProActive Business Solutions, IT User Support Specialist at Backroads, and Engineer at WorldWide Tech Services, where S W provided support for various technical issues, managed equipment relocations, and handled network configurations. Educational qualifications include a Certificate in IT Support from Coursera/JobTrain and a degree from Tunku Abdul Rahman University of Management and Technology.