Paula Wijnsma

Paula Wijnsma has a diverse professional background with significant experience in customer service and leadership roles. Currently, at Probo.nl since October 2017, Paula serves as the Chair of the Works Council, Process Coordinator, Team Lead Customer Success, and has roles in Aftersales and Sales & Service. Prior to this, Paula worked at Aegon Nederland from March 2013 to October 2017, where responsibilities included webcare, community management, complaints handling, and serving as a Customer Contact Specialist. Earlier experience includes a position as a pedagogical employee at Stichting Kinderopvang Leeuwarden from 2010 to 2013, focusing on the care and development of children aged 0 to 4. Paula's educational background includes a level 4 MBO qualification as an Educational Assistant from Friesland College, complemented by studies at Stenden between 2009 and 2010.