Tamara Winyard

Tamara Winyard serves as the Director of Call Center Operations at ProCaps Laboratories, a position held since November 2002, where oversight includes six departments such as Customer Service Center, Call Quality, and Digital Customer Service. Responsibilities encompass management of all customer-facing entities, including support for social media, web chat, and Amazon services. Prior to ProCaps, Tamara Winyard worked at NOS Communications from July 1998 to October 2002 in Sales Support Management, ensuring adherence to policies and the quality of service for over 1,000 call center representatives while also providing training and insights for policy development based on customer service and sales trends.