Tyson Torres

Tyson Torres is an experienced professional in call center operations and customer service management, currently serving as the Manager of Call Center Operations at ProCare Rx since May 2016. With a strong background in managing teams, implementing customer service policies, and overseeing operations, Tyson has successfully directed daily activities, ensured customer service standards, and handled escalated issues. Previous roles include Assistant Center Operations Director and Center Operations Manager at Concentra, Supervisor of Pharmacy Operations at Catamaran/BriovaRX, and Client Service Supervisor at Express Scripts, showcasing a consistent track record of enhancing service quality, productivity, and employee performance. Tyson's educational background includes studies at the College of Southern Nevada and Cheyenne High School.