Jennifer Huynh

Jennifer Huynh is an experienced IT professional currently serving as Manager of IT Helpdesk at PROCEPT BioRobotics since March 2024. Prior to this role, Jennifer held key positions at NIO from January 2019 to March 2024, including Lead of IT Helpdesk and Senior IT Specialist, where responsibilities encompassed providing high-level IT support, managing Office 365, and assisting with server administration. Jennifer's career began as an IT Consultant Lead at KalioTek from June 2012 to January 2019, where accomplishments included achieving the highest closed ticket rate and establishing asset tracking procedures. Additional experience includes roles at Yahoo!, Smith Micro Software, Cellfire, and Streetel One, showcasing a robust background in IT support, project management, and customer service across various environments.