Jens Sommerfeld

Jens Sommerfeld has a diverse work experience spanning multiple companies and roles. Jens is currently working as a Senior Data Analytics Consultant II at ProCogia since December 2021. Prior to this, they worked at Amazon for seven years, starting as an Investigations Specialist in October 2014. Jens then moved on to become a Business Analyst in November 2016, where they created 10+ new KPIs and reduced data adhoc requests by 75% through automated Tableau and Excel Dashboards. In July 2019, they were promoted to the role of Business Analyst II, where they continued to make data and graphs available to Product and Program Managers and reduced Seller friction by 35%.

Before their tenure at Amazon, Jens worked at TouchCommerce from February 2009 to October 2014. There, they served as a Sr. Quality Analyst (German), focusing on "Voice of the Customer" analysis to decrease customer friction on various client websites. Jens also conducted QA monitoring of Chat Agent interactions and implemented coaching and retraining to improve the team's average QA score from 70% to 95%.

Throughout their career, Jens has demonstrated a strong proficiency in data analysis, creating KPIs, and leveraging automated tools to improve operational efficiency.

Jens Sommerfeld has a Bachelor's degree in Business Administration and Management, General from Hermann-Emanuel-Berufskolleg des Kreises Steinfurt, which they obtained between 1996 and 1999. Jens has also completed a Database Administration program at Bellevue College Continuing Education from 2015 to 2017, focusing on SQL and other databases. Additionally, Jens has obtained several certifications, including Adobe Professional – Adobe Analytics Developer from Adobe in March 2022, Microsoft Certified: Azure Fundamentals from Microsoft in March 2022, Tableau Analyst from Tableau Software in June 2020, Tableau Consumer from Tableau Software in April 2020, and they are also certified in Google AdWords and Google Analytics, although the exact dates for these certifications are not provided.