Sumanta Dey is a seasoned Customer Success Manager with extensive experience in SaaS startups, currently serving as Senior Manager of Customer Success at Procol since November 2021. Dey has a proven track record in customer account management, notably in improving case resolution times and enhancing customer satisfaction. Previous roles include Operation Manager at Aegis Bpo Services Limited., Deputy Manager at Grofers, Team Lead at Convergys, and Senior Associate at Wipro Limited. Academically, Dey is pursuing a Master of Business Administration at SVKM's Narsee Monjee Institute of Management Studies and holds a Bachelor of Commerce degree from Delhi University.
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