Charleston M.

Charleston M. is a seasoned professional with extensive experience in customer success and sales management, currently serving as a Global Enterprise Customer Success Manager at Rock Content since February 2022. In this role, Charleston oversees North American key global enterprise accounts, achieving 100% client retention and generating significant upsell revenue. Prior to Rock Content, Charleston held positions including Enterprise Account Executive at Softchoice, Major Market HR Consultant at Paychex, and Business Account & Project Manager at Verizon Wireless, where a strong focus on customer satisfaction, relationship development, and project management was demonstrated. Charleston's educational background includes a Bachelor's Degree in Marketing from Alabama Agricultural and Mechanical University, earned between 2009 and 2014.