Demetrius Poulios

Demetrius Poulios is an experienced professional with a diverse background in risk management, technical support, and customer care. Currently serving as an Expert in Payments at ProCredit Bank Bulgaria since March 2024, Demetrius previously held the position of Risk Management and Competitive Intelligence Expert at Lev Ins Insurance Company, where responsibilities included analyzing competitive products and identifying insurance fraud risks. Earlier roles included a Risk Associate at Entain, where customer account issues were resolved and fraud prevention was prioritized. With foundational roles in claims handling and technical support at various organizations, including Alorica and AIG Claims, Demetrius has developed a strong skill set in problem resolution, quality control, and operations management. Demetrius holds a degree in Computers and Electronic Office Machines from the State Institute of Professional Education.