ProCredit Bank Bulgaria
Demetrius Poulios is an experienced professional with a diverse background in risk management, technical support, and customer care. Currently serving as an Expert in Payments at ProCredit Bank Bulgaria since March 2024, Demetrius previously held the position of Risk Management and Competitive Intelligence Expert at Lev Ins Insurance Company, where responsibilities included analyzing competitive products and identifying insurance fraud risks. Earlier roles included a Risk Associate at Entain, where customer account issues were resolved and fraud prevention was prioritized. With foundational roles in claims handling and technical support at various organizations, including Alorica and AIG Claims, Demetrius has developed a strong skill set in problem resolution, quality control, and operations management. Demetrius holds a degree in Computers and Electronic Office Machines from the State Institute of Professional Education.
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ProCredit Bank Bulgaria
ProCredit Bank is a development-oriented commercial bank. We offer excellent customer service to small and medium enterprises and to private individuals who would like to save. In our operations, we adhere to a number of core principles: We value transparency in our communication with our customers, we do not promote consumer lending, we strive to minimise our ecological footprint, and we provide services which are based both on an understanding of each client’s situation and on a sound financial analysis. In our operations with business clients, we focus on small and medium-sized enterprises, as we are convinced that these businesses create jobs and make a vital contribution to the economies in which they operate. By offering simple and accessible deposit facilities and other banking services and by investing substantial resources in financial education, we aim to promote a culture of savings and financial responsibility. Our shareholders expect a sustainable return on investment over the long term, rather than being focused on short-term profit maximisation. We invest extensively in the training and development of our staff in order to create an open and efficient working atmosphere, and to provide friendly and competent (customer) service for our clients.