Suhad Ahmed

Suhad Ahmed is an experienced technical support professional with a diverse background in customer service and data analysis. Currently serving as a Senior Technical Support Specialist at ProdEx Technologies since February 2023, Suhad previously worked at Concentrix as a Senior Operations Representative, focusing on resolving complex application issues and performing screen sharing sessions. Prior experience includes a role as a Data Analyst at Amazon, where responsibilities involved transcribing and annotating audio files for AI applications, and as a Technical Support Engineer at HCL Infosystems Ltd., addressing broadband issues and enhancing customer experience through feedback reports. Suhad holds a Master's of Business Administration in Human Resources Management from the University of Madras, obtained between 2015 and 2017.