Joel Block has a diverse work experience spanning over several companies. Joel currently holds the position of Director of Customer Experience at ProAg since 2019. Prior to this, Joel served as the Vice President at Blackfoot - Connect to more from 2011 to 2018, where they oversaw various departments including marketing, product development, market analytics, and customer service. Before that, they worked at Microsoft for almost a decade, starting as a Manager in the Central Marketing Group in 2002 and eventually becoming a Group Manager. Joel began their career at Great Plains Software in 1985, holding roles as a Marketing Manager and a Product Manager. In the former position, they built and supervised the company's market and competitive research team. Overall, Joel has significant expertise in marketing, product development, and customer experience.
Joel Block has a strong educational background with a focus on business and technology. Joel obtained their MBA from the University of Montana, where they studied from 1991 to 1995. Prior to that, they attended Concordia College from 1982 to 1985 and earned a BA in Accounting with a minor in Computer Science.
In addition to their formal education, Joel Block has also obtained certifications in the field of customer experience. Joel is a Professional Member of the Customer Experience Professionals Association (CXPA) and holds the Certified Customer Experience Professional (CCXP) designation. The specific details regarding the acquisition of these certifications are not provided.
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ProAg
ProAg is proud of its almost century of experience as an agricultural risk management company and is committed to providing our agents and policyholders with excellent service and support for multiple peril crop, crop hail and named peril crop insurance products. We are well-equipped to provide products and services that meet the risk-management needs of the American farmer and rancher. When we say the customer comes first, we mean it. Listening to our customers is a top priority and drives our efforts to constantly raise our level of service. We pledge to make it as easy as possible for our customers to do business with us. We pride ourselves on the ability to be flexible and adapt quickly to change. We value accessibility and open communication. We pledge that you and your insureds can count on us to deliver trusted, quality service at the field level with industry-leading turnaround times and accurate claims. Because many of us are farmers and ranchers ourselves, we have a first-hand understanding of production agriculture and the risks inherent in the profession. If we don’t know the answer, we are committed to finding it and sharing it with you as quickly as possible. We pledge to continue to keep our team well-trained, professional and up-to-date with the latest information. Agricultural risk management will continue to evolve, impacting the American farmer and rancher, and we intend to be at the forefront of those changes. We pledge to leverage people, technology and process to disrupt the status quo and provide new strategies and solutions to your agency and growers. We value the members of the ProAg team, our agents and our insureds. We strive to be a good company with the strong core values of accountability, resourcefulness, effective communication and customer focus, all of which work together to instill trust. We pledge to continue to have clear goals and a well-defined plan to accomplish them. ProAg is an equal opportunity provider.